The E-ZPass system uses a transponder to electronically record your toll fares. Q: whom can I contact if I have questions?Ī: E-ZPass is an electronic toll collection system that allows you to enter and exit the Turnpike without stopping to get a ticket or having to stop to pay the toll. Q: When will the backlogged trips finish posting to my account? Q: Is there a benefit that these tolls are posting to my E-ZPass account? Q: Why are Maryland toll transactions from 20 posting now? Q: How do I sign up or open a new E-ZPass account? Q: What are the electronic tolling rules? Q: How can I close my Ohio Turnpike E-ZPass account? Q: I think I missed a toll in Ohio, how do I pay this? Q: What if I have a mischarge on my account? Q: What is the lifespan of my transponder? Q: What if my transponder is not working? Q: I haven’t traveled recently, why has my credit card been charged?
EASY PASS MA UPDATE
Q: How do I update my billing information?
Q: How often will I receive statements showing my E-ZPass usage? Q: Can I use my E-ZPass while pulling a trailer or camper? Q: Can I use my E-ZPass in a rental vehicle? Q: Can vehicles share an E-ZPass transponder? Q: Can I hold the transponder up, instead of mounting it to my windshield? Q: Where should the E-ZPass transponder be installed in my vehicle? Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass transponder? Q: What is the cost to obtain an E-ZPass transponder? Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike? Q: Will I receive the discounted Ohio E-ZPass toll rate when using an out-of-state transponder? Q: Is Ohio’s E-ZPass program compatible with other states offering E-ZPass? Q: What are the benefits of having an E-ZPass transponder? Q: What is E-ZPass ® and how does it work? If there’s a question we haven’t answered, just contact our Customer Service Center (CSC) at (440) 971-2222 to get the information you need
Perform other duties as directed by TransCore management.
EASY PASS MA PROFESSIONAL
Must remain professional under every circumstance with patrons and staff members.This includes clear communication with leadership staff for leaving the Customer Communications department for any reason. Adhere to structured break and lunch schedules.Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift. Prepared to take calls and/or start workday exactly at start of shift.Responsible for maintaining a weekly average “Not Ready” of 15% or less.File applications and other paper work as necessary.Cash out and prepare deposit at the end of shift.Prepare reports to include daily Phone Call Log.Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.Research toll overcharges, v-tolls, and submit for adjustments.Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.Process telephone, email & chat inquiries, fax information/applications to customer if required.This responsibility includes ensuring E-ZPass MA patrons’ service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR is responsible for all telephone, e-mail, and chat account maintenance. Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program.
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